Lucy M.
HR Manager
Specialism Human Resources

About Lucy

Key Experiences

From Personal Assistant to Human Resources Manager leading own team
I graduated from Loughborough University in 2007 with a degree in Psychology. I then started a PGCE to study towards becoming a primary school teacher however felt the course wasn’t for me and decided to leave.

With bills and a mortgage to pay I gained employment as a PA at Heart of Birmingham PCT, whilst there I was encouraged to apply for the Graduate Management Scheme, and was successful at the HR stream.

I undertook placements at a Mental Health Trust, a large Acute Hospital and The King's Fund whilst on the scheme.

I was appointed to HR Advisor at West Midlands Ambulance Service after completing the scheme in 2010.

I've subsequently been promoted to HR Manager and have been fortunate to have a portfolio that keeps growing and expanding, constantly finding me new challenges to solve and a team of HR Advisor and Administrative support to lead on manage that keeps on growing too.

Current Position

HR Manager supporting approximately 1200 employees
I am a HR Manager that runs two separate business units, with the very able assistance of 3 HR Advisors and an Administrator.

My areas of responsibility include support to all front line operational staff , acting as part of the senior management team to support on a full range of complex employee relations issues; sickness, grievance and disciplinary.

I am also responsible for supporting all employees in out Central Services team, departments such as Finance, Fleet, Estates and all other corporate areas.

My portfolio also includes providing support to the 111 service that the Trust has recently acquired and support to special operations, including bank doctors and support to the National Ambulance Resilience Unit.

Main Motivations

I never know what I'm coming in to!
For me every day is different and that variety keeps me on my toes and keeps me engaged.

I enjoy having an indirect impact upon patient care by helping to get the best out of our staff that directly have a role in patient care.

I also enjoy supporting and developing my team and being able to assist them in their career development aspirations

Top Advice

Dont take no for an answer!
If there is a career aspiration that you have, work hard to make it happen and surround yourselves with those that will help you to achieve the goal rather than hinder it.

Try to take learning from all experiences, be they positive or negative and take time to reflect and how you can personally grow and develop.

Grab opportunities with both hands and get stuck into opportunities - you never know where they may lead to!

Greatest Achievement

Leading an effective and professional team on a daily basis
I see my role as a manager, in a way, to try to make myself not needed. My aim is to develop my team to the best of their abilities, acknowledging that they each have different personal aspirations.

I've worked hard to try to give each of them appropriate levels of support tailored to where they are in their personal development and am proud of the team that we have become together in providing an excellent, business focus service to the areas of the Trust that we look after, working together in partnership with other colleagues, managers and staff to deliver great employee relations solutions


Whatever your future leadership ambitions are, the NHS offers a fantastic start with a variety of challenging placements in an organisation that is wholeheartedly determined to provide equal opportunities to all employees. Selection for the scheme is based solely on aptitude and ability to ensure we have the best leaders for the NHS.

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