Carl M.
Transformation Delivery Manager
Specialism Health Informatics

About Carl

Key Experiences

From NHS admin to information analyst by way of teaching English
I graduated from the University of Liverpool with a degree in English on 2007.

My first experience of working within in the NHS came after this, where I was employed as an admin assistant for an adult mental health team in Liverpool. I still believe that this role was essential in my understanding of the NHS as a customer-facing service - I interacted with clients (not patients) on a daily basis and could see the effect that good communication from all areas of the NHS, not just clinicians, can have on promoting positive outcomes.

I broke from the NHS for three years, to train as an English teacher. Whilst I loved the day-to-day interaction with students, and the feeling of accomplishment when a child improves their understanding or grasps a difficult concept, I became increasingly frustrated with the barriers that many children face when it comes to learning. I eventually came to see those barriers as being public health and social care issues, and it is for that reason that I decided to take my skills and move back into working for the NHS.

As many of my interests are around the utilisation of new technologies, I applied for the Health Informatics scheme. Being a teacher meant that I was very familiar with collecting and analysing data, and I have relied heavily upon those skills in my new position!

Current Position

I am an information analyst at a secondary care trust
I am currently on my first placement, working in the Information Team at Wirral University Teaching Hospitals as an information analyst. The trust is the largest secondary provider in the region, and so there is a lot of demand for information.

As an information analyst, it is my role to examine the clinical data that is produced at the hospital to ensure that our services are operating efficiently, to provide decision support for clinical managers and to report our hospital statistics to central NHS bodies. I also produce information for many ad hoc tasks - Freedom of Information requests being one example.

Main Motivations

Feeling like the work I do improves patient care
The reason I, and many others, want to work for the NHS is to feel like I am making a positive difference to someone else's life. The work I do in the Information Department obviously isn't as critical as the work that the doctors, nurses and other health professionals provide to our patients on a day-to-day basis, but it is important, especially for any forward-thinking trust, to be aware of. Whether it's statistics about theatre optimisation or spotting local trends in reasons for admittance, information plays a key role in ensuring that a hospital runs efficiently every day, but also that it is ready to meet the challenges of tomorrow.

Top Advice

Talk to as many people as you can
Approaching people and talking to them can be very challenging and intimidating, but you have to remember that everyone has been in a similar situation to yours right now. Use this common experience as a starting point to find out as much as you can about what others do, what drives them, and what their advice would be if they were back in your shoes. Honestly, these are some of the friendliest people I have met, and so many will go out of their way to help you. They have knowledge and experience and you can get it for free! Don't be afraid to ask!

Greatest Achievement

I managed to complete my teacher training qualifications
Although I may no longer be an English teacher, I am still immensely proud of the fact that I managed to pass my training and complete my NQT year. Ultimately, teaching wasn't a long-term career path for me, but I acquired so many skills whilst training, from communication to time-management, and learning how to cope with stress, deadlines and the constant threat of inspection, that have helped me in my professional journey in the NHS so far. Knowing that I am capable of the effort and commitment required to complete the initial teacher training has provided me with inspiration and shown me that, with the proper motivation, anything is achievable.


Whatever your future leadership ambitions are, the NHS offers a fantastic start with a variety of challenging placements in an organisation that is wholeheartedly determined to provide equal opportunities to all employees. Selection for the scheme is based solely on aptitude and ability to ensure we have the best leaders for the NHS.

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