Gemma S.
Senior Manager
Specialism General Management

About Gemma

Key Experiences

Experience in Hospitals, CCG, social enterprise, Olympics & comms!
I started as a Communications Officer in the NHS in an old Strategic Health Authority learning important skills in system wide management and working with very senior people.

After that I was a General Management trainee where I managed services in mental health, a DGH and with my flexi placement in a social enterprise. Subsequent to that I spent a few years at Great Ormond Street Hospital where I managed Surgical Services. Whilst there I took a few secondments, one to the Olympic Games where I managed the public medical services within the Olympic Park.

I am now at Camden CCG where I am delivering changes to integrated care for people who have long term conditions and cancer.

Current Position

I develop system-wide integrated services for people with LTCs
My role encompasses a number of investment projects that aim to change services for people and drive integration. I'm particularly developing an outcomes based contact for diabetes care that sets a completely different mechanism for payment that will incentivise integrated clinical working from April this year.

Main Motivations

The challenge of pushing the boundaries with new concepts and models
My role certainly is a challenge however that is expected of change management! I love that I get to influence changes that will improve care for thousands of people. Also the need to convince everyone along the way that such change is possible and work with the anxiety that many people hold about change. I find the psychology and organisational development around change fascinating.

Top Advice

Pay close attention to what motivates you and ride the wave
NHS management options are very broad. I would recommend that you use your time as a Management trainee not considering whether you want to work in strategic or operational more the types of roles, settings, patient groups, challenges and outlook on health that motivates you.

Secondly, there are times when NHS Management is tough. But riding the wave when times are hard mean that you learn so much from it and to start to build the resilience you need. Make sure you're well supported and surrounded by some great colleagues so that you learn together and remain objective.

Greatest Achievement

Delivering healthcare at the Olympic Games
At the London 2012 Olympic Games I delivered a 24 hour primary and urgent care health service for spectators and workforce in the Olympic Park.

I managed 250 volunteers across 4 medical sites in The Park to provide healthcare for a population of up to 250,000 visitors each day. I ensured that any urgent care was managed swiftly and to a high standard linking in with other teams and the London Ambulance Service.

It was not until I reflected upon it after the Games that I truly realised what I had achieved. Its a memory I use whenever I'm having a day when the self doubt is kicking in! One of Those moments when you push yourself to your limits and realise what you are capable of.


Whatever your future leadership ambitions are, the NHS offers a fantastic start with a variety of challenging placements in an organisation that is wholeheartedly determined to provide equal opportunities to all employees. Selection for the scheme is based solely on aptitude and ability to ensure we have the best leaders for the NHS.

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