Jeff M.
Programme Lead - Business Analysis & Change
Specialism Health Informatics

About Jeff

Key Experiences

From organising sports events to managing major NHS change projects!
The first thing I did after graduating was to save up enough money to go travelling as far as New Zealand with friends. This was something I’d wanted to do for many years and, not knowing what I wanted to do with my career, I thought it would provide me with some time to reflect upon what I’d done at university and what challenges I’d like to take up in the future.

Upon returning to the UK, I applied for a job at the local council and quickly moved into a Project Officer role within a Community Services department which I found both challenging and enjoyable. This included roles in projects in which I was required to source funding from internal and external bodies, compile business cases, compile service agreements and contracts, scope projects, liaise with community groups and organize events such as triathlons, half marathons and open days.

However as I was employed on a fixed-term contract I was then due to be out of work from March 2011. This led me to evaluate what I had enjoyed and been successful at in looking for my next challenge. In doing so I discovered the Informatics strand of the NHS Graduate Management Training Scheme, which I applied for, got and now find myself here in my first post scheme job as a Business Change Manager. I spent time on the scheme working as a Business Analyst, Consultant and Project Manager, which led me to realise that whilst I still wanted to utilise my informatics analytical skills to understand issues, I'd prefer to be looking at all aspects of major change projects, which I now do in my role.

Current Position

I help Patients and Staff, enabling change, improving our NHS
I’m currently working as a Programme Lead in Business Analysis and Change in my second role post-scheme.

Whilst day to day activities can vary hugely depending upon the projects and programmes I'm working on, my role involves a considerable degree of utilising information for problem solving and resource management, my duties include locating the problem, scoping potential solutions, compiling business cases to secure funding for the solutions and most importantly working with all project stakeholders to ensure that those affected by alterations are given an input, offered appropriate training and kept informed of developments. Recently I’ve been involved in service transformation projects to streamline treatment processes within a ward environment and particularly trying to make back office systems less onerous to use, more efficient and ultimately increase time a clinician has to spend time with patients and the consequential effect that has upon patient experience.

Main Motivations

Helping to improve a service to patients
The variety that is involved, being able to work with different NHS departments in with the aim of providing the best possible solution which can ultimately benefit a patient’s experience in hospital or make a member of staff's job less taxing or more rewarding.

Top Advice

Look for positions offering to learn on the job and to attend courses!
I would suggest that anyone interested in this type of work should consider what they’re interested in, whether they enjoy a challenge, problem solving, are comfortable handling information and are at ease openly discussing options, their merits, issues and can come to a conclusion which best suits the users or requestors, not simply yourself. I would then suggest that you look for jobs which will invest in you by offering the chance to learn on the job, to attend courses and conferences that will enable you to gain the best possible start to your career.

Greatest Achievement

Finding a challenging role which fits my skills and interests
Looking from the position I’m now in, my biggest achievement has probably been in moving from one area of work in community services, losing my job and then finding another, equally enjoyable and challenging role which fits my abilities and interests within such a short period of time.

I'm satisfied and somewhat surprised with the degree to which I've been able to transfer my skills into this role. If I'd looked at it from the outside then I may have said that it was something I wasn't equipped to do but since starting the role I've found that many of the skills I'd utilised in my previous roles were also applicable to these, particularly analytical and evaluation skills, project management, communication and experience of writing business cases.


Whatever your future leadership ambitions are, the NHS offers a fantastic start with a variety of challenging placements in an organisation that is wholeheartedly determined to provide equal opportunities to all employees. Selection for the scheme is based solely on aptitude and ability to ensure we have the best leaders for the NHS.

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