Lilly E.
HR Business Partner
Specialism Human Resources

About Lilly

Key Experiences

From a Geography degree to a HR Business Partner
I graduated from Swansea Uni in 2010 and went to work for a charity that looked after adults with learning difficulties. Quickly I found that I had an interest in Human Resources and after looking at other schemes decided on the NHS Graduate Management Training Scheme as it offered me a chance to work for the NHS as well as gain experience and a qualification in Human Resource Management.

My time on the scheme was intense and demanding and I constantly faced new challenges; from developing policies, managing complex case work to being involved in project teams and implementing engagement initiatives, there was never a dull moment.

Upon reflection, it is not until you finish the scheme and secure your first job that you realise how far you developed in a short space of time and the difference you have made to your placement organisations.

I am now at Midlands and Lancashire Commissioning Support Unit as a HR Business Partner, working with four Clinical Commissioning Groups across Birmingham and Solihull providing organisational and strategically advice.

Current Position

I provide operational and strategic HR advice to four CCGs
On the scheme I did not have a placement with a Clinical Commissioning Group (CCG) or Commissioning Support Unit (CSU) but I was fortunate for my flexi placement to go to PWC and I enjoyed the consultancy HR role so when I finished the scheme I joined Midlands and Lancashire CSU in July 2014 as a HR Business Partner.

In my first week I was attending procurement project group meetings to advise the team on HR issues and risks, writing and developing policies for all four CCGs and managing complex casework. I am also the HR lead for a few departments over three different regions managing the current organisational change process that is a result of the merger of Central Midlands CSU and Staffordshire and Lancashire CSU merging.

Main Motivations

I am still learning
What I like most about my new position is I am constantly still learning and taking on new challenges.

Top Advice

Always be yourself
My main advice to anyone is to always be yourself. There is no point trying to be someone you aren't. If you don’t understand something ask! People are always happy to help you and its better than being sat there not knowing what to do.

In terms of work/life balance - you know how you work. Just make sure you know the deadlines in advance and give yourself plenty of time to do the essays. I try to give myself one day off a week (normally on the weekend) to do something for myself i.e. meet up with friends and have a few drinks. I think this is important otherwise you start to resent the work and then you never get anything done.

Greatest Achievement

Improving patient care
On the scheme there is a lot that I am most proud of it is hard to pin point one thing from a long list.

If I had to choose it would be between designing and facilitating a QIPP workshop for all senior managers and clinicians in the Trust to work cross divisionally to design new QIPP targets to help to improve patient care, or being a part of the project group that implemented patient co-design allowing patients to shape what they want their NHS service to look like in the future and how we as an organisation can meet that visions.


Whatever your future leadership ambitions are, the NHS offers a fantastic start with a variety of challenging placements in an organisation that is wholeheartedly determined to provide equal opportunities to all employees. Selection for the scheme is based solely on aptitude and ability to ensure we have the best leaders for the NHS.

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